Welcome to Your Tidy Home.
By booking service, the client acknowledges and agrees to the following policies.
1. SERVICE TYPE & PURPOSE
Your Tidy Home provides maintenance-level cleaning only. This service is designed for consistency and routine upkeep, not deep cleaning, restorative cleaning, or heavy buildup removal.
2. SERVICE LIMITS & CLEANING TIME
Our service is time-based, not task-based.
- Maximum home size: 1,800 sq ft
- Maximum bathrooms: 2.5
- Maximum visit time: 2.5 hours
Cleaning is performed within the scheduled time. Tasks are prioritized based on condition and accessibility. Not all areas are guaranteed to be completed if time runs out.
3. SERVICE SCOPE
This service focuses on:
- Thorough cleaning in kitchens and bathrooms
- Light maintenance in all other areas
Detailed task-by-task completion is not guaranteed and may vary based on time, home condition, and accessibility.
4. FIRST-TIME CLEANING
The first cleaning is an initial deep clean designed to bring the home to a maintenance-ready level.
- Requires up to 4.5 hours and double price
- Kitchens and bathrooms are always prioritized
- Not all areas are guaranteed to be completed in one visit
5. DEPOSIT POLICY
- A deposit equal to the first cleaning is required to book
- An additional deposit equal to one regular cleaning is kept on file
- Deposits are applied to services and/or held to cover late cancellations or damages
- Deposits are non-refundable once service is scheduled
6. CANCELLATION POLICY
- 48 hours notice: no charge (deposit remains on file)
- Less than 48 hours notice: 50% charge using deposit
- Less than 24 hours notice or same-day cancellation: 100% charge
Repeated cancellations may result in service termination and loss of reserved schedule spot.
7. RESCHEDULING POLICY
- Clients may reschedule once with at least 48 hours notice with no fee
- Additional reschedules may result in charges
- Availability for rescheduling is not guaranteed
8. ACCESS TO THE HOME
Clients must provide reliable access via lockbox, smart lock code, garage code, or be present.
- We do not accept or store physical keys
- If access is unavailable, a 100% service charge applies
- Alarm codes must be provided in advance
9. WEATHER POLICY
Service may be delayed or rescheduled due to unsafe weather conditions.
- Company-initiated reschedules have no penalty
- Client-initiated weather cancellations follow standard cancellation policy
10. HOME PREPARATION
Clients must:
- Pick up clutter, toys, and personal items
- Clear floors and surfaces
- Secure pets in a separate area or crate
- Ensure utilities (water, electricity) are working
Time spent organizing or moving items reduces available cleaning time.
11. SUPPLIES PROVIDED BY CLIENT
Clients must provide:
- Paper towels
- Trash bags
- One full box of Swiffer dry dusting pads (replenished monthly or as needed)
Missing or insufficient supplies may affect service quality. Alternatively, clients may opt for our $7/month supply fee.
12. VALUABLE & SENTIMENTAL ITEMS
Clients are responsible for securing valuables, jewelry, cash, important documents, or sentimental items. Your Tidy Home is not responsible for unsecured items.
13. ADD-ON SERVICES (EXTRA CHARGES)
Must be requested and confirmed in advance:
- Refrigerator interior: starting at $45
- Oven interior: starting at $45
- Changing bed linens: starting at $15 per bed
- Making beds (without changing sheets): $10 per bed
Add-ons not pre-arranged will not be completed during the visit.
14. HOME RENOVATIONS & CHANGES
If any part of the home has been renovated, repaired, painted, or modified since the last visit, additional charges will apply toclean affected areas. Post-renovation or post-construction conditions are not included in standard maintenance service.
15. SERVICE CHANGES & ROOM EXCLUSIONS
- Clients may not swap services (e.g., skip bedrooms to add kitchen deep cleaning)
- Excluding rooms does not reduce price
- Scope changes during service are not permitted
16. PEST INFESTATION POLICY
Homes with active pest infestations (bed bugs, fleas, roaches, rodents) will not be serviced. If discovered during service without prior notice, the service will be stopped immediately and the client is responsible for full payment plus any resulting costs.
17. SICK POLICY
If someone in the household is sick or has a contagious illness, please inform us in advance. Our team will use masks and gloves as needed. Cancellations due to illness follow standard cancellation policy.
18. PAYMENT TERMS
Accepted payment methods:
- Check
- Direct deposit
- Zelle
- Credit/debit card (if applicable)
Payment is due on the day of service. No pay = no clean policy applies. Unpaid invoices may result in service suspension.
19. PRICE ADJUSTMENTS
Prices are reviewed annually or as needed. Advance notice will be provided. Continued service after notification implies acceptance of new pricing.
20. GRATUITY (TIPS)
Tips are optional and always appreciated. 100% of tips go directly to the cleaning professional.
21. FEEDBACK & QUALITY CONCERNS
Feedback is always welcome. If you are dissatisfied with any aspect of the service, please contact us within 24 hours. We will review the concern and, if valid, return to address the issue at no additional charge.
22. LIABILITY & INSURANCE
Your Tidy Home is fully insured. We are not liable for:
- Pre-existing damage
- Damage caused by faulty fixtures, appliances, or surfaces
- Items left unsecured by the client
Any claims must be reported within 24 hours of service.
23. NON-SOLICITATION AGREEMENT
Clients agree not to hire, solicit, or contract with any Your Tidy Home cleaning professional independently during or after service. Violation of this policy may result in legal action and/or a $5,000 penalty.
24. TERMINATION OF SERVICE
Your Tidy Home reserves the right to terminate service at any time for:
Non-payment
Repeated cancellations or no-shows
Unsafe or unsanitary conditions
Disrespectful or inappropriate behavior
Non-payment